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FAQs

Bella Bloom Cosmetics – FAQs

Product Related Questions

Our flagship product is Ray Wax , an organic, skin-loving hair removal wax designed to provide smooth, long-lasting results while being gentle on your skin.

Yes! Ray Wax is formulated with natural and organic ingredients that are gentle on the skin, making it ideal for those with sensitive skin types.

We provide detailed instructions in our “How to Use” guidance videos available on our official YouTube channel: https://www.youtube.com/@thebellabloomcosmetics. Please follow the steps carefully to ensure optimal results.

No. Bella Bloom Cosmetics is committed to cruelty-free beauty. None of our products are tested on animals.

Ordering & Payment

You can purchase directly from our official website: www.thebellabloom.com

We offer multiple payment options:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa
  • Jazzcash
    For international orders, advance payment is required.

Please contact us immediately via WhatsApp at +92 335 4604451 if you need to cancel or modify your order. We will assist you if the order has not yet been processed.

Shipping & Delivery

  • Within Pakistan: 3–5 working days
  • International Orders: Approximately 20–30 days

We use trusted delivery partners including:

  • TCS
  • Leopards Courier Services
  • Postex
  • Call Courier
  • Rider
  • Pakistan Post

No, we deliver only Pakistan.

Refund & Returns

  • If you’re not satisfied with your purchase despite following the application instructions, you may return the product within 15 days of purchase for a full refund.

To start a refund request:

  1. Send a clear photo of the product and courier label.
  2. Include a short video showing how you applied the wax.
  3. Contact us via WhatsApp at +92 335 4604451 .

Once approved, refunds are processed within 48 hours .

No, we deliver only Pakistan.

No. Refunds are issued only for the product price. Courier charges paid by the customer are non-refundable.

If you receive a damaged item (e.g., broken wax tin), please send us a photo or video of the damage. We will replace the item free of charge and reship it to you.

Privacy & Security

  • Yes. Your personal and payment information is protected using secure encryption technologies. For more details, please read our full Privacy Policy .

We may share data with service providers such as Shopify (our e-commerce platform) and shipping partners to fulfill your order. We do not sell or distribute your information to third parties for marketing purposes without your consent.

Customer Support

  • You can reach us through the following channels:

Our team is available Monday to Saturday from 9:00 AM to 7:00 PM (PST). We aim to respond to all inquiries within 24 hours.

Legal & Policies

Yes, our Privacy Policy outlines how we collect, use, and protect your personal information.

About Bella Bloom Cosmetics

  • We aim to empower individuals to feel confident and beautiful through high-quality, organic cosmetic products that celebrate natural beauty.

We combine nature and luxury in every product. Our formulations are organic, our packaging elegant, and our commitment to customer satisfaction unmatched.